When you return a Product to JURA Products Ltd T/A JURA Outlet ("JURA"), (for instance, because you have cancelled the contract between us, or have notified us in accordance with the paragraph below ‘Our right to vary theses terms and conditions’, that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of the defective product.
Products returned by you because they are not of satisfactory quality will be refunded in full, including a refund of any delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return please contact us:
Phone: 01282 868 266 - Option 1
Sale items (if applicable)
Will be refunded at the sale purchase price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
JURA Outlet Returns
To return your product, you should mail your product to:
JURA Outlet Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless otherwise stated. If you receive a refund, the cost of return shipping will be deducted from your refund unless returning a faulty item as described above.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.